Frequently Asked Questions

Visit pym.ink, click "Get Started Free", enter your email, complete KYC verification (name, address, ID photo), and link your bank account. Takes about 2 minutes.

No. Creating a Pym account is completely free. You only pay when you send money or receive payments via invoices.

No. With bank transfer (ACH) or crypto, you only pay when sending. New users get 1 free USDT on signup to test a transfer.

Yes. Pym works on all devices — desktop, tablet, and mobile browsers. No app required. Just visit pym.ink or use the progressive web app.

USDT (crypto): 2–5 minutes. ACH (bank transfer): 1–2 business days. Wire transfer: 2–4 hours. Debit/credit card: 1–2 days. Recipient gets the money in INR to their bank account or UPI.

Bank transfer (ACH), wire transfer, debit/credit card (1–2 days to clear), and USDT crypto (TRC-20, BEP-20, ERC-20). No PayPal or digital wallets yet.

Yes. You send USDT, we convert it to INR, and your recipient gets money in their Indian bank account or UPI. They don't need a crypto wallet.

All major Indian banks (ICICI, HDFC, SBI, Axis, etc.) and all UPI IDs (Google Pay, PhonePe, Paytm, etc.). If they have an Indian bank account, Pym works.

Not yet. You can transfer immediately or contact us for special arrangements on large transfers.

For first-time users: $5,000 per transfer. As you verify and increase limits, you can send more. No hard cap — email support@phodata.xyz for high-value transfers ($10K+).

If the transfer hasn't been delivered yet, we can reverse it and refund your account. Once in the recipient's bank, it cannot be reversed (contact their bank). Email support@phodata.xyz for cancellations.

Bank transfers (ACH/wire): $0. Crypto (USDT): $0. Card payments: $1.99–0.3% depending on amount. No hidden fees — exact fee shown before confirming transfer.

No. Receiving transfers is free. Recipients just get the money in their bank account.

We profit from the USDT/INR arbitrage (the price difference in India's crypto market). Users benefit because USDT trades at a premium in India.

No. You get better-than-mid-market rates. We don't add any markup — we give you the real rate powered by USDT pricing in India.

$1.99 for amounts up to $100. $4.99 for $100–$500. $7.99 for $500–$1K. $0.3% for amounts over $1K. Stripe processes these payments.

First-time users: up to $5,000 per transfer. Limits increase as you verify your account and build transaction history.

Better-than-mid-market rates. We price off USDT trading rates in India, which typically beats Google and bank rates by 1–3%.

Every 5 minutes on the live rate page (pym.ink/usd-to-inr-rate-today).

Pym: $0 fees + better rates. Wise: ~$4.62 + ~0.6% FX markup. Remitly: $2.99+ + 2–3% FX markup. PayPal: $0 fee but 3–4% hidden FX markup. See live comparison at pym.ink/compare.

Not yet. Rates are live when you confirm the transfer.

Yes. Pym is a FinCEN-registered Money Services Business (MSB). We use 256-bit encryption, comply with KYC/AML regulations, and partner with licensed custodians.

Pym is operated by Phodata LLC, a registered MSB with FinCEN. BSA ID: 31000323177607. You can verify this at FinCEN.gov.

Yes. To comply with US regulations, we require identity verification (name, address, ID photo) before sending money. This protects both you and the recipient.

Yes. All recipients and senders are screened against OFAC sanctions lists. This is a regulatory requirement.

Yes. All data is encrypted with 256-bit AES encryption. Bank details are tokenized and never stored in plain text.

Pym partners with licensed custodians (Stripe for fiat, Kraken for crypto) to hold and process funds. We don't hold customer money directly.

Contact us immediately at support@phodata.xyz. We investigate all disputes and can reverse unauthorized transfers.

Bank transfer: Bank account number, IFSC code (9 digits), and account holder name. UPI: Just their UPI ID (e.g., username@bank).

Yes. Just provide the business bank details (account number, IFSC, account holder name).

The transfer may fail and be returned. Contact their bank or us at support@phodata.xyz to investigate. We can reroute if possible.

Yes. Once the money lands in their Indian bank account, they can spend it, withdraw it, or transfer it anywhere.

Go to pym.ink/invoice, fill in client details, amount, and description, then download as PDF or send a payment link directly.

No. The free invoice generator at pym.ink/invoice requires no signup. To receive payments, you'll need a Pym account.

Clients can pay by card, ACH, or bank transfer directly from the payment link. No app or signup required on their end.

Card: 1–2 business days. ACH: 1–2 business days. Wire: instant. You receive INR to your Indian bank account.

Your personal payment page at pym.ink/@yourname. Share it on LinkedIn, email, or anywhere. Clients can pay you directly without invoicing.

A virtual account gives you a real European IBAN and a US bank account number (routing + account) you can share with anyone to receive EUR or USD. It is created instantly when you activate — no waiting for a bank to provision it.

Go to Receive Money (pym.ink/receive), complete activation (verify identity, confirm your account, accept terms), and your virtual account with IBAN and US bank details is generated instantly.

Instant. Once you finish activation, your IBAN and US account number are ready immediately — you can share them and start receiving within seconds.

Yes. Your virtual account supports receiving EUR (via SEPA/IBAN) and USD (via US bank account / ACH / wire). Funds are converted and credited to your wallet.

You choose. Route payouts to your Pym wallet (custodial — funds are automatically credited as USDT and you can send them to INR in India), or to your own external crypto wallet address (self-custody). The choice is yours at account creation.

Yes. When you create your virtual account (Receive Money → activate), you choose the payout destination: your Pym wallet (custodial — funds auto-credit as USDT, then send to INR in India) OR your own external crypto wallet address (self-custody). Pick "your own wallet" and paste your address — received USD/EUR converts to USDT and lands directly in your wallet. You can change this later by recreating the route.

The EUR/USD received is converted to USDT. If routed to your Pym wallet, it is credited automatically and shows in your balance. If routed to your own wallet, the USDT is sent to your external address.

Yes. If funds land in your Pym wallet, you can send them straight to INR — into an Indian bank account or UPI via our payout partner. The full loop is: get paid in EUR/USD → Pym wallet (USDT) → INR in India.

Yes. Receiving into your virtual account is free. You only pay when you later send the funds out (e.g., to INR), at the normal send fees.

No. If you route to your Pym wallet, everything stays in-app — you receive EUR/USD and can pay out to INR without ever touching crypto. Choosing your own external wallet is optional.

Yes. When USD lands in your virtual account, it is credited to your Pym wallet as USDT. You can withdraw that USDT to any external crypto wallet (self-custody) on supported networks — you are not locked into sending to India. Alternatively, you can convert it to INR and pay out to an Indian bank account or UPI. The choice is yours.

Funds received into your virtual account are credited to your wallet as USDT (a stablecoin, ~$1 each). From there you have two options: (1) withdraw the USDT to any external crypto wallet, or (2) convert it to INR and send it to any Indian bank account or UPI. We do not re-route the original USD to another traditional bank, but you can move the USDT out freely or cash out to India.

To create a virtual account you must finish 3 quick activation steps on Receive Money (pym.ink/receive): (1) KYC verification must be APPROVED, (2) confirm your account details (one click — no bank info needed), and (3) accept the Terms of Service (auto-completes when you add details). Until all three are done, the Create button stays disabled. If your KYC was rejected, re-verify your ID. Still stuck? Email support@phodata.xyz.

Receiving is different from cashing out. (1) RECEIVING: you can get a US bank account number (ACH/wire) and a European IBAN (SEPA) to receive USD/EUR from clients anywhere. Whether you're eligible depends on our identity-verification partner (KYC) checking your country and documents during activation — that happens in real time on the Receive Money page, and some countries may not be accepted. (2) CASHING OUT: today Pym only converts received funds into two things — USDT (withdrawable to any external crypto wallet) or INR (to an Indian bank account or UPI). We do NOT yet support cashing out to a traditional bank account outside India (e.g. a Cameroon bank account). We're actively expanding to the US, Canada, Mexico, Brazil, and Europe. So if you're outside India and want to withdraw to a local bank, that's not supported yet — but you can hold USDT or send to India.

Bulk payouts to contractors and employees. Upload a CSV, fund with USDT, bank transfer (ACH), or Stripe, and pay your whole team in 30 seconds. $0 platform fee. You can pay recipients in INR (India) OR in crypto (USDT/USDC) to their wallet.

$0 platform fee. Only pay 1% FX markup on the exchange rate. Cheaper than Deel, Remote, and Papaya Global.

Yes. Send USDT directly, and contractors receive INR to their bank account. No crypto wallet needed. You can also pay recipients in crypto (USDT/USDC) to their own wallet if they prefer.

Yes. Each recipient can choose their payout method — receive INR to their bank/UPI, OR receive USDT/USDC directly to their crypto wallet. Supported networks: Ethereum (ERC-20), Tron (TRC-20), BNB Smart Chain (BEP-20), Solana (SPL), and Aptos. Default is TRC-20 for the lowest fees. Crypto payouts are OFAC-screened for compliance before any on-chain withdrawal.

Unlimited. Each batch supports up to 100 recipients. There is no limit on the number of batches — pay 1 contractor or 1,000 every month for a $0 platform fee.

Sign up, go to Profile (pym.ink/profile), and click "Upgrade to Business". This unlocks the payroll features instantly. You can also email support@phodata.xyz and mention you want Pym Business and we'll set up your account for bulk payouts within 24 hours.

Upload a CSV file with recipient names and amounts (or add them manually). Fund via USDT, bank transfer (ACH), or Stripe. Pym pays everyone in 30 seconds. Each recipient can be paid in their chosen method — INR to their Indian bank account/UPI, or USDT/USDC to their crypto wallet. Recipients get a tracking link to see their payment status.

Yes. Set a date and time and payroll runs automatically — even while you sleep.

Each batch supports up to 100 recipients. You can upload a CSV or add recipients manually, and run as many batches as you need with no extra fee.

ID must be clear, recent, and match your address. Try uploading again. If issues persist, email support@phodata.xyz with photos.

Common reasons: wrong recipient bank details, insufficient funds, daily limit reached, or network error. Check your email for details or contact support@phodata.xyz.

First withdrawals are reviewed for compliance. Usually completes within 24 hours. Large amounts may take longer. Email us if stuck.

Click "Forgot password?" on the login page. Enter your email, and we'll send a reset link.

Go to Settings > Account. Update your details. You may need to re-verify.

Yes. Contact support@phodata.xyz with your account details, and we'll delete it (subject to any pending transactions).

Email support@phodata.xyz for urgent issues or general questions. We respond within 24 hours.

Yes! Email support@phodata.xyz and our team will respond within 24 hours. For urgent issues, mention 'URGENT' in the subject line.

Wise closed its India accounts in April 2026. Pym offers $0 fees on ACH and crypto, better-than-mid-market rates, and instant USDT delivery. See comparison at pym.ink/wise-india-alternative.

Remitly: $2.99+ fees + 2–3% FX markup. Pym: $0 fees + better rates. On $1,000, recipients get ₹2,000–3,000 more with Pym.

PayPal: $0 fee but 3–4% hidden FX markup. Pym: $0 fee + better rates. On $1,000, recipients get ₹2,500–4,000 more with Pym.

Western Union: $5+ fees + poor rates. Pym: $0 fees + better rates. Plus instant delivery via USDT. See live comparison at pym.ink/compare.

Not yet. Pym currently serves USD → INR only. We're exploring other corridors.