Frequently Asked Questions

Visit pym.ink, click "Get Started Free", enter your email, complete KYC verification (name, address, ID photo), and link your bank account. Takes about 2 minutes.

No. Creating a Pym account is completely free. You only pay when you send money or receive payments via invoices.

No. With bank transfer (ACH) or crypto, you only pay when sending. New users get 1 free USDT on signup to test a transfer.

Yes. Pym works on all devices — desktop, tablet, and mobile browsers. No app required. Just visit pym.ink or use the progressive web app.

USDT (crypto): 2–5 minutes. ACH (bank transfer): 1–2 business days. Wire transfer: 2–4 hours. Recipient gets the money in INR to their bank account or UPI.

Bank transfer (ACH), wire transfer, debit/credit card, and USDT crypto (TRC-20, BEP-20, ERC-20). No PayPal or digital wallets yet.

Yes. You send USDT, we convert it to INR, and your recipient gets money in their Indian bank account or UPI. They don't need a crypto wallet.

All major Indian banks (ICICI, HDFC, SBI, Axis, etc.) and all UPI IDs (Google Pay, PhonePe, Paytm, etc.). If they have an Indian bank account, Pym works.

Not yet. You can transfer immediately or contact us for special arrangements on large transfers.

For first-time users: $5,000 per transfer. As you verify and increase limits, you can send more. No hard cap — email support@phodata.xyz for high-value transfers ($10K+).

If the transfer hasn't been delivered yet, we can reverse it and refund your account. Once in the recipient's bank, it cannot be reversed (contact their bank). Email support@phodata.xyz for cancellations.

Bank transfers (ACH/wire): $0. Crypto (USDT): $0. Card payments: $1.99–0.3% depending on amount. No hidden fees — exact fee shown before confirming transfer.

No. Receiving transfers is free. Recipients just get the money in their bank account.

We profit from the USDT/INR arbitrage (the price difference in India's crypto market). Users benefit because USDT trades at a premium in India.

No. You get better-than-mid-market rates. We don't add any markup — we give you the real rate powered by USDT pricing in India.

$1.99 for amounts up to $100. $4.99 for $100–$500. $7.99 for $500–$1K. $0.3% for amounts over $1K. Stripe processes these payments.

First-time users: up to $5,000 per transfer. Limits increase as you verify your account and build transaction history.

Better-than-mid-market rates. We price off USDT trading rates in India, which typically beats Google and bank rates by 1–3%.

Every 5 minutes on the live rate page (pym.ink/usd-to-inr-rate-today).

Pym: $0 fees + better rates. Wise: ~$4.62 + ~0.6% FX markup. Remitly: $2.99+ + 2–3% FX markup. PayPal: $0 fee but 3–4% hidden FX markup. See live comparison at pym.ink/compare.

Not yet. Rates are live when you confirm the transfer.

Yes. Pym is a FinCEN-registered Money Services Business (MSB). We use 256-bit encryption, comply with KYC/AML regulations, and partner with licensed custodians.

Pym is operated by Phodata LLC, a registered MSB with FinCEN. BSA ID: 31000323177607. You can verify this at FinCEN.gov.

Yes. To comply with US regulations, we require identity verification (name, address, ID photo) before sending money. This protects both you and the recipient.

Yes. All recipients and senders are screened against OFAC sanctions lists. This is a regulatory requirement.

Yes. All data is encrypted with 256-bit AES encryption. Bank details are tokenized and never stored in plain text.

Pym partners with licensed custodians (Stripe for fiat, Kraken for crypto) to hold and process funds. We don't hold customer money directly.

Contact us immediately at support@phodata.xyz. We investigate all disputes and can reverse unauthorized transfers.

Bank transfer: Bank account number, IFSC code (9 digits), and account holder name. UPI: Just their UPI ID (e.g., username@bank).

Yes. Just provide the business bank details (account number, IFSC, account holder name).

The transfer may fail and be returned. Contact their bank or us at support@phodata.xyz to investigate. We can reroute if possible.

Yes. Once the money lands in their Indian bank account, they can spend it, withdraw it, or transfer it anywhere.

Go to pym.ink/invoice, fill in client details, amount, and description, then download as PDF or send a payment link directly.

No. The free invoice generator at pym.ink/invoice requires no signup. To receive payments, you'll need a Pym account.

Clients can pay by card, ACH, or bank transfer directly from the payment link. No app or signup required on their end.

Card: instant. ACH: 1–2 business days. Wire: 2–4 hours. You receive INR to your Indian bank account.

Your personal payment page at pym.ink/@yourname. Share it on LinkedIn, email, or anywhere. Clients can pay you directly without invoicing.

Bulk payouts to Indian contractors and employees. Upload a CSV, fund with USDT or bank transfer, and pay your whole team in 30 seconds. $0 platform fee.

$0 platform fee. Only pay 1% FX markup on the exchange rate. Cheaper than Deel, Remote, and Papaya Global.

Yes. Send USDT directly, and contractors receive INR to their bank account. No crypto wallet needed.

Unlimited. Pay 1 contractor or 1,000 contractors every month — $0 platform fee.

ID must be clear, recent, and match your address. Try uploading again. If issues persist, email support@phodata.xyz with photos.

Common reasons: wrong recipient bank details, insufficient funds, daily limit reached, or network error. Check your email for details or contact support@phodata.xyz.

First withdrawals are reviewed for compliance. Usually completes within 24 hours. Large amounts may take longer. Email us if stuck.

Click "Forgot password?" on the login page. Enter your email, and we'll send a reset link.

Go to Settings > Account. Update your details. You may need to re-verify.

Yes. Contact support@phodata.xyz with your account details, and we'll delete it (subject to any pending transactions).

Email support@phodata.xyz for urgent issues or general questions. We respond within 24 hours.

Yes! Email support@phodata.xyz and our team will respond within 24 hours. For urgent issues, mention 'URGENT' in the subject line.

Wise closed its India accounts in April 2026. Pym offers $0 fees on ACH and crypto, better-than-mid-market rates, and instant USDT delivery. See comparison at pym.ink/wise-india-alternative.

Remitly: $2.99+ fees + 2–3% FX markup. Pym: $0 fees + better rates. On $1,000, recipients get ₹2,000–3,000 more with Pym.

PayPal: $0 fee but 3–4% hidden FX markup. Pym: $0 fee + better rates. On $1,000, recipients get ₹2,500–4,000 more with Pym.

Western Union: $5+ fees + poor rates. Pym: $0 fees + better rates. Plus instant delivery via USDT. See live comparison at pym.ink/compare.

Not yet. Pym currently serves USD → INR only. We're exploring other corridors.